Please inform Quay Apartments of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. This property does not accommodate bachelor(ette) or similar parties. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). A damage deposit of GBP 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please bring valid identification, along with the credit/debit card used to make the booking. Please note that check-in will not be allowed unless these are provided at the time of check-in. Please be aware that the hotel does not accept cash. The apartments are strictly nonsmoking. Parties, loud music, or excessive noise will not be tolerated. Guests behaving irresponsibly will be asked to leave immediately by the onsite security staff. Group bookings are not permitted. A group booking is defined as booking 2 or more apartments being booked by the same group of guests. Please note that this property does not accept local bookings. Rooms with lake/water views are subject to availability and are not guaranteed.

Timezone: Europe/London