Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Lucena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to the coronavirus (COVID-19), this property has reduced reception and service hours. This property does not accommodate bachelor(ette) or similar parties. A damage deposit of GBP 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property. If you expect to arrive outside reception opening hours, please inform the Lucena Hotel in advance. A deposit is required to secure your reservation (see Hotel Policies).The property will contact you with instructions after booking. Please note that this property cannot accommodate hen, sex groups or stag parties. Please note guests must be aged 21 years and older, unless they are accompanied by a parent or guardian. There is no elevator facility available at the hotel and all the rooms have to accessed via a stair case. Please note that a breakfast currently remains suspended due to Covid-19 restrictions.