Antica Residenza dell'Angelo

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Antica Residenza dell'Angelo

Hotel

Via Beccheria 11, , Lucca, LU 55100, ITMap

8/10

Very Good

114 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

check-in

May 30, Sat

check-out

May 31, Sun

nights

guests

2 Guests

Check price to view the latest room options for this stay.

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Amenities

Family friendly

Free Wifi

Air conditioning

Location

Via Beccheria 11, , Lucca, LU 55100, ITView in Google Maps

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Stay information

Featured amenities include luggage storage and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours)..

Things to know

Check-in15:00 - 18:30

Check-out00:00 - 10:00

Dates and times refer to property's local time

Check-in instructions

Guests must contact the property in advance for check-in instructions; your host will greet you If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools There is no front desk at this property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number IT046017B44LWEWJZ8 Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted This property is professionally cleaned

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

. Optional fees: Rollaway bed fee: EUR 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property is professionally cleaned.Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedThis property is professionally cleanedPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools. This property's breakfast is served at a nearby bar, located 50 meters away.. Check in from: 3:00 PM. Check in to: 6:30 PM. . Check out: 10:00 AM.

Know before you go

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation This property does not have elevators

Reviews

8/10

Very Good

114 reviews

Carol

1 month ago on Hotels.com

10/10

Truly one of the best hotels we stayed in in a three week trip through Tuscany. The room was bright and airy with a super comfortable bed, lovely view, and excellent bathroom. The location couldn’t be better!

Daniel

1 month ago on Hotels.com

4/10

Firstly it's in a great location right inside the beautiful town of Luca. Please note there may not be anyone around when you check in. Their website says there is someone there between the hours of 3pm to 6.30pm but we didn't see anyone and believe it is false advertising for the owner to put that down in his website.. Therefore please have your passport to scan and follow the instructions. I would much rather see humans but automated entry seems to be the way it's going. Everything is fine unless you have issues which we did. The main issue was the lack of hot water which made showering impossible unless you like intermittent cold with a little hot every now and again. I sent email requests before arriving which weren't answered and then asked for the hot water issue to be fixed but no reply. After 4 hours without reply I decided to call via WhatsApp and thankfully the owner answered and came to the apartment. He tried to say that the water issue wasn't a problem but I got him to look in the boiler room and he eventually agreed that it was at the wrong setting and fixed it. We also asked for coffee and tea which wasn't provided even though we they provided lots of sugar. But the next day we still didn't get coffee. It's only a small thing but it felt like we were an inconvenience to the manager for asking. I don't usually complain but felt necessary to leave a poor review. So if you have to contact the manager contact him via WhatsApp..hotels.com messaging doesn't work

Joe

1 month ago on Hotels.com

2/10

We were only in the area for one day, so we chose this hotel purely for convenience and somewhere to rest. Unfortunately, the experience was terrible from the moment we arrived. When we got there, the front door was locked, which was already unusual. I checked the Hotels.com app to see if I had missed any instructions, but there was nothing helpful. I repeatedly called the contact number listed and got no response. Eventually, I received a message from the hotel via the app with a door code and some vague instructions. Inside, there was no receptionist just a very basic self check-in machine. After entering my details, I was unexpectedly asked to pay an additional €60 on top of what I had already paid. This was never mentioned beforehand. I tried calling every number provided, but again, no one answered. It got to a point where we did not even check in, and had to leave the area which wasted both out money and time. I then received an email, to ask us to review our check in process, which we did not even complete. Overall, the lack of communication, hidden charges, and poor check-in process made this a very frustrating experience. Avoid this hotel at all costs.