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Otter Hotel

Hotel
1000 600 Banff Ave, , Banff, Alberta T1L1H8, CAMap
9.4/10
Excellent
1,898 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Amenities

Hot tub
Free Wifi
Free parking

Location

1000 600 Banff Ave, , Banff, Alberta T1L1H8, CAView in Google Maps
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Stay information

Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite..

Things to know

Check-in16:00 - anytime
Check-out11:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Additional information

Optional fees: Pet fee: CAD 30 per pet, per dayService animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 4:00 PM. Check in to: anytime. . Check out: 11:00 AM.

Reviews

9.4/10
Excellent
1,898 reviews
S
Shenna
recently on Hotels.com
hotels.com
10/10
Great place to stay one of my favorites in Banff! Love the hot pools and that they stay open past 10pm
J
Jasmine
recently on Hotels.com
hotels.com
10/10
The outdoor hot tub was incredible with the most beautiful view of the mountains and the staff was so friendly and helpful!
A
Amandeep
recently on Hotels.com
hotels.com
2/10
The service was terrible. The staff seemed lost and unhelpful. We had informed them in advance that we had a dog, and they promised to provide dog supplies. However, there were none in the room. We had to ask for a dog bed and bowls. We had also given them ample notice that we needed a room on the top floor. They ignored our request and informed us upon arrival that the top floor was non-pet-friendly. If they had informed us beforehand, we would have booked another hotel. The room was also too noisy because the hot tub was right outside. There was no privacy. One of the keys wasn’t working. Finally, the restaurant staff couldn’t figure out how to charge the bill to our room and made us wait for a while.
Otter Hotel - Brek