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Sunday London Staines-upon-Thames Heathrow T5

Hotel
Thames Street, , Staines, London, England TW18 4SJ, GBMap
8/10
Very Good
445 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in

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nights

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Amenities

Family friendly
Free Wifi
Parking

Location

Thames Street, , Staines, London, England TW18 4SJ, GBView in Google Maps
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Stay information

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite..

Things to know

Check-in15:00 - anytime
Check-out00:00 - 11:30
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a fire extinguisher Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

Optional fees: Fee for continental breakfast: approximately GBP 15.95 per personSelf parking fee: GBP 10.00 per dayPet fee: GBP 25 per pet, per dayService animals are exempt from feesLate check-out fee: GBP 50 (subject to availability)Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and debit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Safety features at this property include a fire extinguisherPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:30 AM.

Know before you go

Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property does not have elevators This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

8/10
Very Good
445 reviews
C
Charles
recently on Hotels.com
hotels.com
10/10
The hotel was very clean and staff were so professional and caring.
A
Ashley
1 month ago on Hotels.com
hotels.com
6/10
Didnt have breakfast, and needed to ask the staff to change the bedsheets twice before it eventually got changed, u was there for 5 nights
l
lorna
recently on Hotels.com
hotels.com
6/10
Lets get the good things out of the way. Firstly, the beds were lovely and comfy and we slept well in them, the night was peaceful with no noise from other rooms, the gentleman on reception very swiftly sorted out an issue that we had with the room which I will get to shortly, we loved the amenities in the room (kettle, hair dryer, fridge, iron and ironing board, great TV and lots of lighting options with lamps etc). Also a view of the river. However, we booked a family room for 2 adults and one child, so three people and when we got to the room, it was only set up for two so I call down to reception to sort the issue out. The phone was not answered so I had to go downstairs and find the receptionist who swiftly sorted the problem. The room on first impressions looked clean but on closer inspection we found a fair amount of rubbish had been left by previous guests which I think was easily visible (toy packaging sticking out from under one bed and McDonald's sauce packet and bottle lid under the other) and some sweet wrappers on the floor near the bed, the desk was wobbly and will fall apart when being leant on, there didn't seem to be any central heating and there was a questionable portable heater, the shower head in the bathroom was dirty/rusty and the taps needed better cleaning. I feel that a bit more attention to detail is needed and this hotel would be a 10/10 but at the moment I would rate it a 6. Also checkout is at 11.30 not 12pm which i feel is normal for a hotel
Sunday London Staines-upon-Thames Heathrow T5 - Brek