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Holiday Inn & Suites San Antonio Northwest by IHG

Hotel
5535 University Heights Blvd., , San Antonio, Texas 78249, USMap
8.2/10
Very Good
1,009 reviews
"Great price!"
Breakfast (14)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Amenities

Family friendly
Pool
Free Wifi

Location

5535 University Heights Blvd., , San Antonio, Texas 78249, USView in Google Maps
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Stay information

Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.. Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in San Antonio? This hotel has 2400 square feet (223 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite..

Things to know

Check-in15:00 - 00:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 21

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Guests must contact this property in advance to reserve onsite parking Noise-free guestrooms cannot be guaranteed Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a smoke detector, a security system, window guards, and outdoor lighting Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Additional information

Optional fees: Fee for buffet breakfast: approximately USD 12.95 to 12.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Pool access available from 10:00 AM to 10:00 PM.A car is not required for transportation to and from this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedGuests must contact this property in advance to reserve onsite parkingThis property accepts credit cards; cash is not acceptedCashless transactions are availableNoise-free guestrooms cannot be guaranteedSafety features at this property include a fire extinguisher, a smoke detector, a security system, window guards, and outdoor lightingThis property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.. Minimum age: 21. Check in from: 3:00 PM. Check in to: midnight. . Check out: 11:00 AM.

Know before you go

A car is not required for transportation to and from this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

8.2/10
Very Good
1,009 reviews
Latest
Breakfast (14)
A
Amanda
recently on Hotels.com
hotels.com
2/10
This hotel needs a major refresh. Disgusting
A
Andrew
1 month ago on Hotels.com
hotels.com
2/10
Honestly, I will never be staying at this hotel again. It's probably the worst holiday I've ever stayed in. Besides the building looking like it's going to fall apart due to water damage. I was moved three different times and stayed in three different rooms on different floors, and each room had a problem of its own. The first was that the toilet was more like a rocking chair. And I asked to be moved, and they without question moved me. The second room I was in was larger. But look like it hadn't been clean since the hotel was open. And besides that, having to kill several roaches in my time there. It was also a bit unexpected and the third room was a suite as they changed me to that after I reviewed about the cleanliness in the overall air quality of that room. I was moved to the suite where it seemed clean. However, there was a large crack in the ceiling. The shower was a bit sketchy to use, and all in all my synopsis. Is this property has severe water damage. You can hear it when you turn the shower on or the sink.Even in the second room I was in there was water coming out of the countertop.In the kitchenette and the air conditioning was non-existent. The room was hotter than it was outside and there's a sign that says do not turn below 70. And I'm sorry, but I'm a man that likes my room at 69° and outside of the room issues, there was no restaurant on-site. They only did breakfast and it was subpar.no bar and not a safe area to be. The staff is awesome for sure. Rebuild.
C
Cynthia
1 month ago on Hotels.com
hotels.com
6/10
Breakfast was not good at all especially for the high price.