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Portola Hotel & Spa

Hotel
Two Portola Plaza, , Monterey, California 93940, USMap
9/10
Excellent
3,182 reviews
Waterfront (49)
Price (44)
Kid friendly (41)
Parking (39)
View (38)
Breakfast (25)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in
May 22, Fri
check-out
May 23, Sat
nights
1
guests
2 Guests
Check price to view the latest room options for this stay.
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Amenities

Pets friendly
Family friendly
Pool
Hot tub

Location

Two Portola Plaza, , Monterey, California 93940, USView in Google Maps
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Stay information

Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless internet access (surcharge), concierge services, and shopping on site.. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite..

Things to know

Check-in16:00 - anytime
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

An adult age 18 or older must assume all liability for the booking Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Additional information

Optional fees: Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for childrenFee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)Fee for wireless internet in public areas: USD 9.95 per night (rates may vary) Secured self parking fee: USD 29.04 per night (in/out privileges)Secured valet parking fee: USD 40.65 per night (in/out privileges)Pet deposit: USD 58.18 per nightPet fee: USD 58.18 per accommodation (varies based on length of stay) Service animals are exempt from feesEarly check-in is available for a fee (subject to availability)Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 7:00 AM to 10:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. A car is not required for transportation to and from this property. Parking height restrictions apply. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableNoise-free guestrooms cannot be guaranteedSafety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detectorThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday. . Special instructions: An adult age 18 or older must assume all liability for the booking. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Check in from: 4:00 PM. Check in to: anytime. . Check out: 12:00 PM.

Know before you go

A car is not required for transportation to and from this property Only registered guests are allowed in the guestrooms Parking height restrictions apply Pool access available from 7:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Reviews

9/10
Excellent
3,182 reviews
Consecutive positive reviews from 62 guests
Latest
Waterfront (49)
Price (44)
Kid friendly (41)
Parking (39)
View (38)
Breakfast (25)
Pet friendly (25)
K
Kayselyn
1 month ago on Hotels.com
hotels.com
4/10
The place was good and clean but they charged me for something they don’t even know what it’s about. I called and said i was not charged for anything extra but my credit card was charged extra for 2 rooms that I booked. They said it will be reimbursed after 10days but it’s been more than that and they don’t even know what those charges are for.
M
Mate
1 month ago on Hotels.com
hotels.com
4/10
Disappointing management and hidden costs – Proceed with caution Overall Rating: ★★☆☆☆ While the hotel itself is clean and the frontline staff are genuinely friendly, my stay was overshadowed by poor management decisions and frustrating billing issues. 1. Billing & Refund Nightmare The most significant issue is a major billing error. My booking explicitly included breakfast, yet my credit card was charged for it anyway. To make matters worse, I was double-charged for these extras. Despite multiple attempts to resolve this, management has refused to issue a refund. This is completely unacceptable and feels like a total lack of accountability. 2. The Parking "Trap" Be aware that on-site parking is an exorbitant [not allowed to post] per night. We decided to pay it because it was raining heavily, assuming we would have convenient access to the building. Instead, we discovered the parking is located in a completely different building. We ended up having to walk back to the hotel through the rain anyway, making the [not allowed to post] fee feel like a total rip-off. 3. Lacking Wellness Facilities If you are booking for the spa, don't bother. During our stay: The spa and sauna were out of order. The two available pools were unheated and extremely overcrowded. The Verdict: The hotel is physically well-maintained and the staff on the floor are nice, but the senior management is failing. Between the dishonest billing practices and the o
E
Eleanor
recently on Hotels.com
hotels.com
10/10
Upon check-in Raul was friendly and helpful. Upgrade VERY MUCH appreciated !! Like the safe location to all attractions. #1 best place to stay while in town. Parking is appreciated; handicap parking should be free;$25 per night is high perhaps a discount for those with placards. Bath tub backed up @ first use but it was promptly taken care of. Thank you.

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