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Amazinn Madrid Plaza Mayor Collection

Hotel
Calle de atocha 8, Madrid, Madrid 28012, ESMap
7.8/10
Very Good
16 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Amenities

Kitchen
Free Wifi
Air conditioning

Location

Calle de atocha 8, Madrid, Madrid 28012, ESView in Google Maps
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Stay information

A TV in a common area, free WiFi in public areas, and a vending machine are available at this hotel.
Housekeeping is available on request.
Amazinn Madrid Plaza Mayor Collection offers 39 accommodations with hair dryers. Kitchens offer stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided on request.

Things to know

Check-in15:00 - 23:00
Check-out11:00
Dates and times refer to property's local time

Check-in instructions

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Late check-in fee: EUR 20 for check-in between 11:00 PM and 3:00 AM Minimum check-in age: 18

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Know before you go

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation This property does not have elevators

Reviews

7.8/10
Very Good
16 reviews
R
Roy
recently on Hotels.com
hotels.com
2/10
⭐ 1/5 — Do not stay here I want to save anyone considering this property the experience I had. I arrived just before midnight to find my access code only worked for the building entrance — not my floor or my room. With no staff on site, I spent 90 minutes on the phone being asked to send photos, videos, and confirm my details multiple times before someone eventually opened my door remotely. I was promised a follow-up call with a fix. It never came. The next morning the fire alarm went off at around 08:30. Again, no staff, no fire marshal, nobody responsible for the building. I evacuated and stood outside for close to an hour while the alarm continued sounding. Eventually a cleaner arrived, switched it off, and walked away — no investigation, no explanation, no confirmation it was safe to go back in. I then couldn't get back into my room and spent another 30 minutes on the phone. Later I was called and told to pack up and move to a different building entirely. In the first 12 hours of my stay, I spent more than half of that time on the phone, in corridors, outside during a fire alarm, or moving my belongings. The fire alarm situation alone should give anyone pause. A 45-minute alarm with no trained staff and no all-clear before guests re-entered is not just poor service — it is a serious safety concern. Hotels.com, who I booked through, were unable to get a response from the property when I raised a formal complaint. Make of that what you will. Avoid.
m
mariko
1 month ago on Hotels.com
hotels.com
6/10
The building was nice and well maintained. With the online check in, i was sent an email with the code to enter the main door and upstairs door. I was not sent my room number and spent an hour outside the doorway on the floor of my room sending WhatsApp messages and trying to call the management. No one answered for at least 45 minutes. Once this was resolved all was okay until one evening there was flood from the bathroom above, showering my bathroom with water for awhile. Again, I tried to call and send messages and finally after nearly an hour they resp onded by Message that someone would come to bring me extra towels. On my last morning the smoke alarm went off and rang for an hour until someone came from another building to turn it off. Many of the other guests made our ways down to the street concerned and not knowing what was going on. All of us had sent messages and no response came until an hour or so, saying the alarm went off because someone had been smoking in their unit. I was packing to check out and losing this hour for the fire alarm was inconvenient and concerning. I would not recommend staying in a place where the management is virtual and slow to respond with inconsistent responses. It did not inspire confidence and in the end I did not feel safe in such a place. I had a seven day stay and asked for some clean towels and that the garbage be emptied and was told i would have to pay 40 euros for an entire housekeeping service for the room.
M
Mohammad
1 month ago on Hotels.com
hotels.com
10/10
Great lication to historical places. Decent size property , easioy accessible to all tourist attractions

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