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Crowne Plaza Düsseldorf - Neuss by IHG

Hotel
Rheinallee 1, , Neuss, North Rhine-Westphalia 41460, DEMapa
8.2/10
Very Good
1.006 reseñas

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in
May 22, Fri
check-out
May 23, Sat
noches
1
huéspedes
2 Huéspedes
Check price to view the latest room options for this stay.
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Comodidades

Pets friendly
Family friendly
Pool
Free Wifi

Ubicación

Rheinallee 1, , Neuss, North Rhine-Westphalia 41460, DEVer en Google Maps
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Información de la estadía

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.. Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Neuss? This hotel has 43056 square feet (4000 square meters) of space consisting of a conference center and 14 meeting rooms. Self parking (subject to charges) is available onsite..

Cosas que debes saber

Check-in15:00 - 00:00
Check-out00:00 - 12:00
Fechas y horarios se refieren al horario local de la propiedad

Instrucciones de check-in

Front desk staff will greet guests on arrival at the property

Edad mínima para el check-in: 18

Instrucciones especiales de check-in

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property uses a grey water recycling system

Información adicional

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: EUR 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

. Optional fees: Fee for buffet breakfast: approximately EUR 23.00 per personCovered self parking fee: EUR 24 per night (in/out privileges)Nearby parking fee: EUR 19 per day(164 ft away; open 24 hours)Pet fee: EUR 10 per pet, per nightService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)Rollaway bed fee: EUR 40.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Pool access available from 7:00 AM to 10:00 PM.Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Cashless payment methods are available for all transactions.Contactless check-out is available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and cashCashless transactions are availableThis property uses a grey water recycling systemSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lightingPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM.

Conoce antes de ir

Only registered guests are allowed in the guestrooms Pool access available from 7:00 AM to 10:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reseñas

8.2/10
Very Good
1.006 reseñas
j
jaehoon
Hace 2 meses en Hotels.com
hotels.com
2/10
I would like to formally raise a complaint regarding my recent stay at your hotel. When I arrived to check in on March 13, I was informed by the reception staff that there were no key cards available to access the rooms. As a result, I was forced to wait for approximately one hour at the reception before I could complete the check-in process. Considering it was already very late at night, this situation was extremely inconvenient and frustrating. At that time, I asked whether I could cancel the reservation due to the issue. However, I was told that cancellation was not possible because I had already completed the online check-in. What disappointed me even more was the explanation I received from the staff member, who stated that the situation was “not my responsibility.” From a customer perspective, I believe such a comment does not appropriately reflect the level of service or reputation a hotel should maintain. Furthermore, I was informed that the matter would be handed over to the staff during check-out and that a discount would be considered as compensation. However, when I checked out, there was no handover or record of the issue. The staff appeared to be completely unaware of the situation until I explained it again. Only after I raised the complaint was I offered a 15% discount, which was presented in a very casual manner. Overall, this experience was extremely disappointing and far below the level of service I would normally expect from a hotel.
S
Sascha
Hace 3 meses en Hotels.com
hotels.com
10/10
Lovely hotel, with good facilities. Unfortunately we didn't get to enjoy them all. We would love to come back. Very nice staff who speak good English. We slept well and safely there. clean and nice room with a good bed, nice little coffee bar in the room, nice bathroom with everything you need.
H
HAMID-REZA
Hace 4 meses en Hotels.com
hotels.com
8/10
good enough

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