Grand Beach Hotel Surfside West

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Grand Beach Hotel Surfside West

Hotel

9418 Collins Avenue, , Surfside, Florida 33154, USMapa

8/10

Very Good

1.006 reseñas

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Comodidades

Pets friendly

Family friendly

Pool

Hot tub

Ubicación

9418 Collins Avenue, , Surfside, Florida 33154, USVer en Google Maps

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Información de la estadía

Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a fitness center. This hotel also features concierge services, complimentary use of a nearby fitness facility, and a vending machine.. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk..

Cosas que debes saber

Check-in16:00 - anytime

Check-out00:00 - 11:00

Fechas y horarios se refieren al horario local de la propiedad

Instrucciones de check-in

For any questions, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Edad mínima para el check-in: 21

Instrucciones especiales de check-in

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Información adicional

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Breakage deposit: USD 100 per nightResort fee: USD 44.40 per accommodation, per night The resort fee includes:Beach accessBeach loungersBeach towelsIn-room coffeeIn-room safeInternet accessNearby fitness center accessPhone calls

We have included all charges provided to us by the property.

The daily resort fee includes the use of 2 beach chairs and 1 beach umbrella at the designated partner property.. Optional fees: Valet parking fee: USD 58 per night (in/out privileges)Early check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Please note that the hotel’s restaurant, beach chairs and umbrellas, fitness center, and business center are all located in a separate building which is across the street from Grand Beach Hotel Surfside West.. Minimum age: 21. Check in from: 4:00 PM. Check in to: anytime. . Check out: 11:00 AM.

Conoce antes de ir

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Reseñas

8/10

Very Good

1.006 reseñas

Clay

Hace 1 mes en Hotels.com

6/10

We chose to book a King Standard Suite because of the specific features advertised—namely a king bed, a queen sleeper sofa, and two bathrooms. Those details played a big role in our decision, so we expected the room to match what was described. During our stay, we asked to move rooms due to a neighboring guest violating the non-smoking policy. We do appreciate how quickly the staff handled that situation. However, the room we were moved to was not comparable to what we originally booked. Instead of a suite, we were given a standard room with a single king bed, one bathroom, and a balcony. It was missing the extra space, sleeper sofa, and second bathroom that were key reasons we chose the suite in the first place. What was frustrating is that we were told the two rooms were considered equivalent and that there would be no change in the rate. From our perspective, that simply isn’t accurate—there’s a clear difference in both space and functionality between a suite and a standard room. The hotel did waive facility fees for two days, which we recognize as a goodwill gesture. However, this didn’t fully make up for the downgrade in accommodations. We also reached out through Hotels.com, but unfortunately, their response—along with the hotel’s—was less than satisfactory, and no further resolution was offered. Overall, while the staff were polite and the property itself was fine, the mismatch between what was advertised and what we actually received is concerning.

Max

Hace 4 meses en Expedia

2/10

While the property itself was very nice, the service alone made our stay less than pleasant. We had on our reservation for 2 cribs for 2 children, called before our stay to confirm and arrived at the hotel to no cribs available. We went back and forth with front desk, all of whom were very nice, but nothing could be done and managers were near impossible to reach. After demanding to speak with a manager, the manager promised to follow up with us on the situation and we heard nothing. Eventually we had to go out and buy 2 cheap pack and plays (which I had mentioned to the hotel as a solution on their end to spend a relatively small amount of money and keep everyone happy) and did not hear from anyone the rest of the trip. The people at the front desk were always nice and apologetic, but they seemed powerless to even get their managers on the line, amd once on the line the managers were unhelpful, unapologetic and dismissive. As stated, the property itself is great, but the fact that our kids had to sleep on the floor until we went out and bought them pack n plays, and then the follow-up communication and service by hotel management was frankly an embarrassingly terrible indictment on the level of service to expect in this hotel.

Suzanne

Hace 4 meses en Hotels.com

2/10

Housekeeping was neglectful, did not clean room or provide towels, take out trash, or restock coffee upon repeated requests and promises to come to our room multiple days during our stay.

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