The reception is located on the Main Floor and is open daily from 10 a.m. to 6 p.m. Guests are encouraged to contact reception at bcnpg115@bemate.com or +34 683 44 54 28 to coordinate check-in and provide their arrival time. Check-in time is 3:00 p.m. Luggage storage is available for guests arriving before their room is ready. For arrivals outside of reception hours, please contact reception for access instructions. For emergencies outside reception hours, contact the 24-hour customer service team at +34 608 65 44 87 or guests@bemate.com. The Passeig de Gracia is a hotel.