Holiday Inn Express & Suites - Van Horn by IHG

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Holiday Inn Express & Suites - Van Horn by IHG

Hotel

1805 SE Frontage Rd, , Van Horn, Texas 79855, USКарта

9/10

Excellent

1 009 отзывов

Breakfast (27)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

заезд

May 25, Mon

выезд

May 26, Tue

ночей

гостей

2 Гостя

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Удобства

Pets friendly

Family friendly

Pool

Free Wifi

Местоположение

1805 SE Frontage Rd, , Van Horn, Texas 79855, USПосмотреть на Google Картах

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Информация о проживании

Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a picnic area, and a banquet hall.. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite..

Важная информация

Регистрация15:00 - anytime

Выписка00:00 - 12:00

Даты и время относятся к местному времени объекта

Инструкции по регистрации

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Минимальный возраст заселения: 21

Специальные инструкции по регистрации

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Дополнительная информация

Policies: The seasonal pool will be open from May to September. Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kitThis property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. Check in to: anytime. . Check out: 12:00 PM.

Знай перед тем как отправиться

The seasonal pool will be open from May to September This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Отзывы

9/10

Excellent

1 009 отзывов

Последние

Breakfast (27)

Sherri

stayDetail.reviewCardCheckin

10/10

Vanessa was very helpful as we were stuck on the freeway due to an accident and we were not able to get there till 4:30 in the morning, but she made sure we still had a room so we could get just a couple of hours of sleep before we had to get back on the road.

Donald Lee

stayDetail.reviewCardCheckin

8/10

The hotel was nice, room was fine, and the breakfast was good. My main issue was the pool was closed apparently indefinitely. Staff did not seem to know when it would be open.

Charles

stayDetail.reviewCardCheckin

2/10

When we checked in we were not given the room we paid for. When we advised the front desk staff, she said that she would not change our room and that the manager was not available to discuss the issue. When we asked for a refund for the difference between the room we paid for and the room we got, she told us she could only refund us in full and have us leave. We stayed 4 nights and they did not clean our room or even bring new towels once, despite us asking them every night. We had to go get our own towels. When I asked why they did not clean our room, I was told that the staff cannot just go in your room and that I was supposed to submit a formal written request daily (on a sticky note) for staff, and that it was my responsibility to make that request daily, not just to verbally tell them. When I told the front desk staff I was dissatisfied with the service she said “thank you”. When I told her I would leave a poor review, she said “thank you”. When I told her we would not stay there again, she said “thank you”. The second day we were there we woke up and the water was turned off. We paid $30 extra per night for a room we did not get. We usually stay in this hotel 2-3 times per year at least, but we will never go there again. There are young kids working there with no training or customer service skills.