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SureStay Plus Hotel by Best Western Gatlinburg

Hotel
218 Ski Mountain Road, Gatlinburg, TN 37738, USMap
8.4/10
Very Good
1,009 reviews
"Paid under $500"
View (63)
Breakfast (59)
Price (42)
Waterfront (35)
Lakefront (20)
Parking (13)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in

check-out

nights

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Amenities

Family friendly
Pool
Free Wifi

Location

218 Ski Mountain Road, Gatlinburg, TN 37738, USView in Google Maps
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Stay information

Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.. Featured amenities include a business center, a 24-hour front desk, and an elevator. Free self parking is available onsite..

Things to know

Check-in15:00 - 00:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

Policies: The seasonal pool will be open from May to September. Pool access available from 8:00 AM to 10:00 PM. For details on Best Western's privacy policy, visit www.bestwestern.com/privacy. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomThis property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) . Special instructions: Front desk staff will greet guests on arrival at the property.. Minimum age: 18. Check in from: 3:00 PM. . Check out: 11:00 AM.

Know before you go

Children under 12 years old are not allowed in the swimming pool without adult supervision The seasonal outdoor pool closes in September

Reviews

8.4/10
Very Good
1,009 reviews
Consecutive positive reviews from 12 guests
Latest
View (63)
Breakfast (59)
Price (42)
Waterfront (35)
Lakefront (20)
Parking (13)
S
Sara
recently on Hotels.com
hotels.com
8/10
The stay was fine. When we first got our room it had not been cleaned. So after taking our luggage back down to the front desk, they only had a queen bed room which was a downgrade from our king room. They didn’t offer us any kind of discount. It took almost an hour for them to get someone to get the room clean. It still had full trash cans and trash piled on the nightstands and the dresser under the tv. The bathroom had no clean towels and the toilet hadn’t been flushed from the previous renter. The bed was still all messed up where it had been slept in. We will not stay there again.
V
Veronica
recently on Hotels.com
hotels.com
6/10
The stay was good but the breakfast was horrible, the floor entering our room has not been cleaned and there was garbage on our deck and the bathtub filled when we took a shower.
J
Jacob
recently on Hotels.com
hotels.com
6/10
Just a run down hotel, that needs alot of help / renovation to get back on track.