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Chateau Big Bear Boutique Hotel, BW Signature Collection

Hotel
42200 Moon Ridge Rd, , Big Bear Lake, California 92315, USKarta
8.8/10
Excellent
1 007 recensioner
Breakfast (39)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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incheckning
May 22, Fri
utcheckning
May 23, Sat
nätter
1
gäster
2 Gäster
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Bekvämligheter

Family friendly
Pool
Hot tub
Free Wifi

Plats

42200 Moon Ridge Rd, , Big Bear Lake, California 92315, USVisa i Google Maps
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Vistelseinformation

After a day on the slopes, enjoy recreational amenities including a hot tub and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.. Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in Big Bear Lake? This hotel has 2077 square feet (193 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite..

Viktiga saker att veta

Incheckning16:00 - 05:00
Utcheckning00:00 - 11:00
Datum och tider avser fastighetens lokala tid

Incheckningsinstruktioner

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minsta incheckningsålder: 18

Speciella incheckningsinstruktioner

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Ytterligare information

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:Swimming pool. Optional fees: Fee for in-room wireless internet: USD 1 per night (rates may vary)Uncovered self parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: The seasonal pool will be open from June to September. Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. A car is not required for transportation to and from this property. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). For details on Best Western's privacy policy, visit www.bestwestern.com/privacy. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomThis property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 4:00 PM. Check in to: 5:00 AM. . Check out: 11:00 AM.

Känn till innan du åker

A car is not required for transportation to and from this property The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation The seasonal pool will be open from June to September This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Recensioner

8.8/10
Excellent
1 007 recensioner
Senaste
Breakfast (39)
n
nazila
1 månad sedan på Hotels.com
hotels.com
8/10
welcome staff was not friendly , talked with no motion very cold. check out staff was very polite and knowledgeable , breakfast was good.
R
Rafael
2 månader sedan på Hotels.com
hotels.com
10/10
Excelente hotel
P
Pedro
3 månader sedan på Hotels.com
hotels.com
2/10
We were placed in room 18 and immediately yesterday i noticed the floor was extremely wet and damp, there was a mildew smell as well. So I called the front desk and they told me there were no rooms available to switch us out of. I have a 2 year old and a 3 year old so I am mainly concerned for their safety. Who knows how long the floor was wet for and if mold was forming. No one even came to the room to check on it for us. The wall plugs also didn’t work by the telephone so we couldn’t even charge our phones by the bed at all. The next morning I went back to the front desk and they told me they would let me know when a room is available but no one gave us a call to let us know. We were waiting outside the whole time after we had lunch and waited for a call because Idid not want my children to wait in the room. When I tried calling the hotel they kept hanging up on me and once I got a hold of someone they told me a room was available so we switched. I am outraged because they moved us into a significantly smaller room and there is no jets in the tub like we originally had which we had paid extra for. Was there no way they could’ve moved us into a bigger room just for the inconvenience? I asked if we can get compensated anything or get a complimentary night for all the inconvenience this has been the worst experience and I have documented everything for my safety but all they said was that we can write a review. I will be writing a very detailed review on all sites. Very angry

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