Alila Napa Valley, a Hyatt Resort

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Alila Napa Valley, a Hyatt Resort

Resort

1915 Main St, , St. Helena, California 94574, USKarta

9.2/10

Excellent

116 recensioner

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

incheckning

May 22, Fri

utcheckning

May 23, Sat

nätter

gäster

2 Gäster

Check price to view the latest room options for this stay.

Check price

Bekvämligheter

Pool

Free Wifi

Wine or champagne

Plats

1915 Main St, , St. Helena, California 94574, USVisa i Google Maps

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Vistelseinformation

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an attached winery, a health club, and an outdoor pool. Additional amenities at this resort include complimentary wireless internet access, concierge services, and wedding services.. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in St. Helena? This resort has 2200 square feet (204 square meters) of space consisting of conference space and meeting rooms..

Viktiga saker att veta

Incheckning16:00 - 00:00

Utcheckning00:00 - 11:00

Datum och tider avser fastighetens lokala tid

Incheckningsinstruktioner

An adult age 18 or older must assume all liability for the booking Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minsta incheckningsålder: 21

Speciella incheckningsinstruktioner

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Ytterligare information

Optional fees: Fee for cooked-to-order breakfast: approximately USD 10 to 90 per personUncovered valet parking fee: USD 35 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room . Special instructions: An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 4:00 PM. Check in to: midnight. . Check out: 11:00 AM.

Känn till innan du åker

Guests under 18 years old are not allowed in the spa Guests under 18 years old are not allowed in the swimming pool or fitness facility Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Recensioner

9.2/10

Excellent

116 recensioner

Hayley

4 månader sedan på Hotels.com

2/10

Worst 5 star hotel I’ve ever stayed at. The parking situation is terrible and such an inconvenience. The staff tried their best but during busy times, the wait was so long. We called for a cart when we left and I was told they were a little backed up but it would come shortly. 30 minutes later, it hadn’t arrived so we had to carry down all our things ourselves so we weren’t late to a tasting reservation. Then our car took forever to come out and we had to wait in the rain holding all our things. The amenities are poor. No hot tub and the pool is barely heated. There is no breakfast included which I should have realized when I booked but after other wonderful stays at Alila properties, I just assumed it would be included. The spa was beautiful but once again, lacking amenities. It just has a steam room with no modern spa staples like cold plunge, sauna, hot tub, etc. The housekeeping was also disappointing. We didn’t get turn down the first night even tho I called to ask for it. When the house keeping did come, it was well executed but not high touch. The toiletries in the bathroom were also disappointing. We stayed at the Estate Yountville before and they had the most wonderful selection of amenities, from bath bombs to sewing kits to intimacy kits. There wasn’t even a razor in our room and with my track record with calling guest services, I wasn’t inclined to call and ask. Long story short, stay somewhere else unless you want to pay luxury prices for a budget hotel.

Shannon

4 månader sedan på Expedia

2/10

Beautiful property but poorly run. We were told we had to stand outside for check in on a rainy, cold day as someone else was being checked in inside. They cheerfully offered us a cold welcome cold drink though - and as they kept us waiting we had to ask if they could turn on the heat lamps after we asked if we could not wait inside and were told no. The rooms/view beautiful, but we could hear the guest above us the entire time -and toilet kept self-cleaning throughout the night. Breakfast was good, but service was slow - took almost 30mins for our food after we ordered. And to top it off when we came home there was another $500 for resort fees and parking of which was never communicated with our booking or at time of check in/out + another $1,100 in pending charges for cc hold they did not clear until I called. Horrible experience for what should have be a luxury stay!

peter

5 månader sedan på Expedia

10/10

Incredible! awesome! From the moment we arrived they treated us like we were the only people staying.Every staff member was beyond any expectation I could imagine. The room and the view was breathtaking. The car service to and from wineries and restaurants was incredible. We will definitely be back. This is how all hotels should be.