A cleaning tax is not included in the reservation price and is payable separately at the hotel.Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information.By day reception staff are happy to help you find a restaurant, book tickets or transport – but (if you prefer) there’s a digital option, too, called Butterfly Chat, granting you concierge access via WhatsApp or Messenger. Reception is open 9.30am–12.30pm and 3pm–7pm, but is subject to change so let the hotel know your arrival time in advance. Personalised door codes are issued 24 hours ahead. The hotel has a lift but no wheelchair-adapted rooms.

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