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Crowne Plaza Düsseldorf - Neuss by IHG

Hotel
Rheinallee 1, , Neuss, North Rhine-Westphalia 41460, DE地图
8.2/10
Very Good
1,006 条评论

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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入住
Jun 01, Mon
退房
Jun 02, Tue
1
位客人
2 位客人
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Standard Queen Room

Standard Queen Room

No Free Breakfast | Non Refundable
显示 8 个更多选项
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Standard Room

Standard Room

No Free Breakfast | Non Refundable
显示 7 个更多选项
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Standard Twin Room

Standard Twin Room

No Free Breakfast | Non Refundable
显示 9 个更多选项
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Standard Double or Twin Room

Standard Double or Twin Room

No Free Breakfast | Non Refundable
可容纳2人
显示 2 个更多选项
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Standard Double Room

Standard Double Room

No Free Breakfast | Non Refundable
可容纳2人
显示 2 个更多选项
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Standard King Room

Standard King Room

No Free Breakfast | Non Refundable
显示 4 个更多选项
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Premium King Room

Premium King Room

No Free Breakfast | Non Refundable
显示 7 个更多选项
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Standard Single Room

Standard Single Room

No Free Breakfast | Non Refundable
显示 2 个更多选项
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Premium Room

Premium Room

No Free Breakfast | Non Refundable
显示 7 个更多选项
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Premium King Room (River View)

Premium King Room (River View)

No Free Breakfast | Non Refundable
显示 7 个更多选项
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Premium Double Room

Premium Double Room

No Free Breakfast | Non Refundable
可容纳2人
显示 2 个更多选项
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Superior King Room

Superior King Room

No Free Breakfast | Non Refundable
显示 4 个更多选项
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Premium Double Room (River View)

Premium Double Room (River View)

No Free Breakfast | Non Refundable
可容纳2人
显示 2 个更多选项
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Standard King Room (River View)

Standard King Room (River View)

No Free Breakfast | Non Refundable
显示 4 个更多选项
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Superior Room

Superior Room

No Free Breakfast | Non Refundable
显示 4 个更多选项
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Premium Single Room

Premium Single Room

No Free Breakfast | Non Refundable
显示 2 个更多选项
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Standard Double Room (River View)

Standard Double Room (River View)

No Free Breakfast | Non Refundable
可容纳2人
显示 2 个更多选项
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Standard Double or Twin Room (River View)

Standard Double or Twin Room (River View)

No Free Breakfast | Cancel before Jun 04 at 12 AM, you'll get full refund.
可容纳2人
显示 2 个更多选项
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Standard Room (River View)

Standard Room (River View)

No Free Breakfast | Non Refundable
显示 2 个更多选项

设施

Pets friendly
Family friendly
Pool
Free Wifi

位置

Rheinallee 1, , Neuss, North Rhine-Westphalia 41460, DE在Google地图中查看
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住宿信息

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.. Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Neuss? This hotel has 43056 square feet (4000 square meters) of space consisting of a conference center and 14 meeting rooms. Self parking (subject to charges) is available onsite..

注意事项

办理入住15:00 - 00:00
退房00:00 - 12:00
日期和时间指的是物业当地时间

办理入住须知

Front desk staff will greet guests on arrival at the property

最小入住年龄:18

特别办理入住须知

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property uses a grey water recycling system

附加信息

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: EUR 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

. Optional fees: Fee for buffet breakfast: approximately EUR 23.00 per personCovered self parking fee: EUR 24 per night (in/out privileges)Nearby parking fee: EUR 19 per day(164 ft away; open 24 hours)Pet fee: EUR 10 per pet, per nightService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)Rollaway bed fee: EUR 40.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Pool access available from 7:00 AM to 10:00 PM.Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Cashless payment methods are available for all transactions.Contactless check-out is available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and cashCashless transactions are availableThis property uses a grey water recycling systemSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lightingPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM.

出行前须知

Only registered guests are allowed in the guestrooms Pool access available from 7:00 AM to 10:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

评论

8.2/10
Very Good
1,006 条评论
j
jaehoon
2 个月前在Hotels.com
hotels.com
2/10
I would like to formally raise a complaint regarding my recent stay at your hotel. When I arrived to check in on March 13, I was informed by the reception staff that there were no key cards available to access the rooms. As a result, I was forced to wait for approximately one hour at the reception before I could complete the check-in process. Considering it was already very late at night, this situation was extremely inconvenient and frustrating. At that time, I asked whether I could cancel the reservation due to the issue. However, I was told that cancellation was not possible because I had already completed the online check-in. What disappointed me even more was the explanation I received from the staff member, who stated that the situation was “not my responsibility.” From a customer perspective, I believe such a comment does not appropriately reflect the level of service or reputation a hotel should maintain. Furthermore, I was informed that the matter would be handed over to the staff during check-out and that a discount would be considered as compensation. However, when I checked out, there was no handover or record of the issue. The staff appeared to be completely unaware of the situation until I explained it again. Only after I raised the complaint was I offered a 15% discount, which was presented in a very casual manner. Overall, this experience was extremely disappointing and far below the level of service I would normally expect from a hotel.
S
Sascha
4 个月前在Hotels.com
hotels.com
10/10
Lovely hotel, with good facilities. Unfortunately we didn't get to enjoy them all. We would love to come back. Very nice staff who speak good English. We slept well and safely there. clean and nice room with a good bed, nice little coffee bar in the room, nice bathroom with everything you need.
H
HAMID-REZA
4 个月前在Hotels.com
hotels.com
8/10
good enough

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