Spark by Hilton Lockport

‌

顯示所有照片

‌

Spark by Hilton Lockport

Hotel

515 S Transit Street, , Lockport, New York 14094, US地圖

7.2/10

Good

114 評論

Breakfast (16)

Price (10)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

入住

May 26, Tue

退房

May 27, Wed

晚

位客人

2 位客人

Check price to view the latest room options for this stay.

Check price

設施

Free breakfast

Free Wifi

Free parking

位置

515 S Transit Street, , Lockport, New York 14094, US在Google地圖中查看

查看地圖

‌

住宿信息

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby. Additional features at this hotel include a reception hall and a vending machine.. Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite..

注意事項

入住15:00 - 00:00

退房00:00 - 12:00

日期和時間參照物業當地時間

入住說明

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

最低入住年齡：21

特別入住說明

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted

附加資訊

The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday: Indoor pool. Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

. Optional fees: Pet deposit: USD 125.00 per weekPet fee: USD 125 per accommodation (varies based on length of stay) Service animals are exempt from feesRollaway bed fee: USD 75.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-out is available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedSafety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. . Check out: 12:00 PM.

The hotel is renovated to look updated, but it didn't seem there were enough staff to keep things clean and running smoothly. We were there for 5 days and never once saw someone vacuuming or mopping. We only on one random occasion came back to beds made and clean towels left for us. We were a 4-person reservation and never had 4 clean towels in our room at any one point. At breakfast, things (like plates, yogurt, creamer) were out on a rotating basis and when we asked staff members, they said there were none. We really wanted to rate our stay well, but there were just too many misses. Even the water fill station was blinking red next to the "time to change the filter," but it seemed no one there was planning to do anything about it. In the rooms, there's no microwave or coffee maker (which, at this point I thought was just a standard), so when we needed to reheat food, we had to use the ancient and very dirty communal microwave in the lobby. My children loved swimming in the pool, but I just had to turn a blind eye to the lack of cleanliness - there were literally clumps of someone's hair on the pool deck for days. I'm sorry to list so many faults, but it just seemed like no one working there really cared much for the place or our experience staying there.

Tracy

1 個月前在 Hotels.com

2/10

The rooms were only soft cleaned when we checked in. The bedding was not changed. You can tell the bed was just remade. The toilet paper roll was near empty, it do not have that “toilet paper fold”. There was only one wash cloth and two towels in the room. We checked in with three people. The body wash and shampoo containers were empty. When I spoke with the front desk the looked at me, dumbfounded, and just said “okay”. After a brief pause I asked for clean towels and wash cloths. The front desk clerk said “well, I have to check to see if we have any clean”. Mind you, I used this same hotel last fall and had a similar experience. They “ran out of towels” and we had absolutely none. When I requested a refund the manager called me a liar and refused because I had already stayed there. This time I checked out after the first night. Still waiting on a promised refund of the second and third night. Do not use this hotel!! You will be disappointed.

Jeffrey

4 個月前在 Expedia

2/10

No Washer/Dryer for over a month & no one seemed to worry. Snow outside and they sent their guests across the street in the snow to get laundry done. Did not give them extra money to do so, did not accommodate and it was an inconvenience. Not a good customer service, no urgency to get the "missing part". Blacklisting this one.