5 minues to the theme park. Family sized communy pool

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5 minues to the theme park. Family sized communy pool

Resort

Kissimmee, Florida 34746, US地圖

8.2/10

Very Good

14 評論

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

入住

Jun 03, Wed

退房

Jun 04, Thu

晚

位客人

2 位客人

Check price to view the latest room options for this stay.

Check price

設施

Kitchen

Free parking

Washer

位置

Kissimmee, Florida 34746, US在Google地圖中查看

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住宿信息

Safe community, near to stores and Disney Park, restaurants, beauty landscape . community house, GYM , Be ready for our customers to enjoy the place with family , easy to transportation to any place .

注意事項

入住16:00

退房11:00

日期和時間參照物業當地時間

入住說明

Check-in time starts at 4:00 PM

最低入住年齡：0

特別入住說明

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Onsite parties or group events are strictly prohibited Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation

Check in was March 29th at 4pm, we got there a little after 5pm. When getting into the property we did an inspection. Blinds were missing from every window leaving no privacy whatsoever. Air condition didn’t seem to work properly, along with the internet. The cleanliness of the property was not ideal. You could tell the dish soap was refilled and had new sitting on top of old, there were two different colors, there was brown stuff on the paper towels, hair all in the sinks & showers along with on the bedding. We reached out to the host shortly after checking in with no response. We ended up not staying and was only there roughly 15 minutes. We reached back out via phone and messages advising we were not staying, again with no response. We reached out to VRBO to let them know what was going on and to open a claim. We were supposed to stay from March 29-April 3rd. We finally heard from the host on April 1st advising they received the claim and would look into it. Contacted VRBO on April 3rd and were told that the host was out to dinner, to reach out to them after an hour. Called and left a voicemail. After not hearing back nearly 24 hours later, we contacted VRBO again and was told that the host would be reaching out. Finally on April 5th, the host contacted us and tried accusing us of actually staying at the property and being the ones that messed up the linens and bathrooms. Stated refund wasn’t possible since we didn’t cancel on time. Horrible customer service & property.

Troy K.

26 個月前在 Vrbo

8/10

We stayed 9 days, and found the unit pretty much as advertised. It was comfortable and worked out very well for our trip. Check in was a bit delayed as the cleaning crew arrived at the same time our family did, so the place had not been cleaned yet. After a waiting for the cleaning to be completed and letting them know that the bedding on one of the beds had not been changed, everything was put in order. l tried to contact the owner about this but did not get a response. Contact with someone about problems could be improved. There are some minor maintenance things that could be addressed as the age and use are starting to show. For instance the shower door in the master bath is missing a wheel so it has to be lifted to open and close it. Not a big problem but a minor irritation. There is no information provided to access the gated/locked pool area. Overall we were quite comfortable and enjoyed our stay and would stay here again.

Byron B.

38 個月前在 Vrbo

10/10

It was great!