Desert Palms Hotel & Suites Anaheim Resort

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Desert Palms Hotel & Suites Anaheim Resort

Hotel

631 W Katella Ave, , Anaheim, California 92802, US地圖

9/10

Excellent

3,298 評論

Breakfast (164)

Kid friendly (107)

Price (52)

Parking (49)

Pool (34)

View (15)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

入住

May 27, Wed

退房

May 28, Thu

晚

位客人

2 位客人

Check price to view the latest room options for this stay.

Check price

設施

Family friendly

Pool

Hot tub

Free Wifi

位置

631 W Katella Ave, , Anaheim, California 92802, US在Google地圖中查看

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住宿資訊

Take advantage of recreational opportunities offered, including an outdoor pool, a fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Anaheim? This hotel has 5005 square feet (465 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite..

注意事項

入住15:00 - 00:00

退房00:00 - 11:00

日期和時間參照物業當地時間

入住說明

An adult age 18 or older must assume all liability for the booking For more details, please contact the property using the information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

最低入住年齡：18

特殊入住說明

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property uses a grey water recycling system

其他資訊

Optional fees: Self parking fee: USD 31 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Contactless check-out is available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and debit cards; cash is not acceptedThis property uses a grey water recycling systemSafety features at this property include a fire extinguisher . Special instructions: An adult age 18 or older must assume all liability for the booking. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.. Check in from: 3:00 PM. Check in to: midnight. . Check out: 11:00 AM.

We chose this hotel because it was reasonably priced and close to Disneyland. I was not expecting luxury, but I did expect basic courtesy, privacy, and competent service. First, they assigned us a room that was already occupied. We opened the door and found another family inside, including a naked 3-year-old. It was horribly embarrassing and a serious breach of privacy. We went back to the front desk, and they moved us to a different room. I will say the restaurant and food were great. That was the best part of the stay. There was a lot of variety, it was very convenient, and breakfast was exactly what you would expect with no issues. The second major problem happened while we were at the park. On our second day, I got a call saying we were supposed to have checked out and that our belongings were still in the room, even though I had booked the hotel for four nights. I explained that I had a reservation, but the response was basically that they did not care, they had no other rooms available, and I needed to leave. There was no customer service, no effort to hear me out, and no attempt to calmly look into the issue. When I called back with my receipt, they blamed it on a third-party booking error. However, after they had already placed us in an occupied room and then moved us, that explanation did not seem believable. I did not expect perfection, but I did expect common courtesy and professionalism. Unfortunately, this stay was stressful, humiliating, and poorly hand